Frequently Asked Questions
We do not currently ship to PO boxes. Please supply a standard street address for shipping purposes.
Our shipping options are as follows: Standard: 5-7 days Expedited: 2-3 days Priority: 1 day
This can mean that your payment did not fully process or complete. Typically, the charge will be reversed within 3-7 days. If you are still concerned, or the charges do not reverse after a week has passed, contact your bank or credit card company, and let them know about the issue.
We allow returns for up to 30 days after the initial purchase date. Please email support at firstname.lastname@example.org, and they will help take care of your request.
Yes. Your purchase from Edifier Australia Online includes GST (Goods and service tax) as required by law. The GST rate is 10%.
Currently, we accept: American Express, Apple Pay, MasterCard, PayPal, and VISA.
You will receive an email with a tracking number after the order has been confirmed.
The first email you should receive is a confirmation of your order. If you have not yet received it, it means we are still processing your order. Once your item has shipped, you will receive an email with a tracking number. Products usually take between 5-7 business days to arrive. If they do not arrive within the estimated time frame, please email support at email@example.com, and let us know there is an issue.
Please allow up to 1 business day to give us time to mark your order for fulfilment. Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information. From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.