It looks like you are visiting outside the United States of America. Please visit your local website.
Please ensure the charging case is correctly connected with power source.
1) Check if the earbuds are operating.
2) Check if the earbuds' volume is at an appropriate level.
3) Check if the earbuds are correctly connected to the mobile phone.
4) Check if the earbuds are operating within a normal working range.
Check if the mobile phone is in an area with a strong signal. Please ensure the earbuds are within an effective distance (10m) and no obstacles between the earbuds and mobile phones.
Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.
Please ensure you are tapping within the effective area with moderate intensity or at an appropriate angle. You can also adjust to a desired tapping sensitivity through the EDIFIER CONNECT APP.
When one earbud alone is connected to another mobile phone, the interconnection between the left and right earbuds may have been disconnected. To restore the two earbuds mode, triple-click the button on the case to resume interconnection between the left and right earbuds. Then try again.
Please triple-click the left earbud to switch to game mode and then start playing the game.