Home Select a type Select a model Support


Learn More
Documents & Firmwares
Warranty information
Contact us_Ca
When charging the charging case, the indicator is off

• Please ensure the case is correctly connected with power source.

No sound

• Check if the earbuds are operating.
• Check if the earbuds volume is at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.

The call quality of the earbuds is bad.

• Check if mobile phone is in an area with strong signal. • Please ensure the earbuds are within effective distance (10m) and no obstacle between the earbuds and mobile phone.

When playing music, cannot control pause/play/previous track/next track via the earbuds.

• Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.

Documents & Firmwares
Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

Learn More


Customer Support

Email us
Email Sign Up
Sign up to get Edifier emails and communications for exclusive first looks at promotions, new products and more.