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Why can't I hear any sound?

1) Check if the speaker is ON. 2) Try to turn up the volume using the volume control or remote control. 3) Ensure the audio cables are firmly connected and the input is set correctly on the speaker. 4) Check if there is a signal output from the audio source.

Why can't I connect the speaker via Bluetooth?

1) Make sure the speaker is switched to Bluetooth input. 2) Please ensure that the Bluetooth transmission range is within 10 meters.  3) Try another Bluetooth device for connection.

Why can't I turn on the D12?

Check if the main power is correctly connected, or if the wall outlet is switched on.

Why did I hear noise coming from the speaker?

Please unplug the audio cables and turn the volume up. If no sound can be heard at 1 meter away from the speaker, then there is no problem with this product.

Documents & Firmwares
Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

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