Yes, you can use a subwoofer with our powered speakers, but the subwoofer must also be self-powered. You will need an RCA Y-splitter. From the audio source run one set of the RCA’s to the speakers, and the other set of RCA’s to the subwoofer. Note that speakers without a sub-out do not have a low-pass filter, so they will continue to play bass frequencies when connected to the subwoofer.
This is possible but only if the audio source is capable of dual Bluetooth audio. Please check with your Bluetooth devices owner’s manual, or the manufacturer to see if it has dual Bluetooth audio capability. If your device does not have this capability you can purchase an external Bluetooth splitter transmitter from many online retailers.
This issue is usually caused by a tracking issue on the turntable. To test if it is the turntable at fault or the speakers, reverse the RCA jacks on the control speaker, red to white and white to red. If the issue now occurs on the other speaker, it is the turntable at fault. Please contact your turntable manufacturer for instructions on how to properly set the tracking. If the issue remains on the same channel it is problem. Please contact our customer service team for troubleshooting and assistance.
1. Make sure the Bluetooth input is selected, you can do this one of two ways. With the speaker remote, press the button with the Bluetooth symbol or you can click-in the volume knob on the control speaker to cycle through the inputs. If the speakers have an LED indicator the light will turn blue, if they have a screen the Bluetooth symbol will appear, you will now be able to pair a device. If you are able to pair, but are still not getting audio please check that the volume is up on both the Bluetooth device and the speakers.
2. Disconnect any previously paired devices. Press and hold the volume knob down on the control speaker for 2-5 seconds. Then pair with the speakers from your Bluetooth device.
3. Try resetting the Bluetooth chip to factory settings. Please unplug the speakers for at least ten minutes to allow for the capacitors to fully drain. Then plug the speakers back in, select the Bluetooth input, and pair your device with the speakers. *If none of the above trouble hooting works, then it is most likely an issue with the speakers Bluetooth chip, and the speakers will need to be replaced.
After-sales service information
If the product has a performance failure during the effective warranty period, you may apply for product warranty service.
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