Please ensure the charging case of these TWS Edifier earbuds is correctly connected to a power source.
Please check the following points: - Check if the earbuds are operating - Check if the earbuds volume are at an appropriate level - Check if the earbuds are correctly connected with your mobile phone. - Check if the earbuds are operating within a normal working range.
Please make sure: - Whether your mobile phone is in an area with a strong signal. - The earbuds are within an effective distance (10m)without any obstacles between the earbuds and mobile phone.
Please ensure the paired device support AVRCP (Audio Video Remote Control Profile) profile.
After-sales service information
If the product has a performance failure during the effective warranty period, you may apply for product warranty service.
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