Back
Home Select a type Select a model Support

X3s

Learn More
FAQ
Documents & Firmwares
Warranty information
Contact us
FAQ
When charging the charging case, the indicator is off

• Please ensure the case is correctly connected with power source.

No sound

• Check if the earbuds are operating.
• Check if the earbuds volume is at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.

The call quality of the earbuds is bad.

• Check if mobile phone is in an area with strong signal. • Please ensure the earbuds are within effective distance (10m) and no obstacle between the earbuds and mobile phone.

When playing music, cannot control pause/play/previous track/next track via the earbuds.

• Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.

Documents & Firmwares
Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

Learn More

Contact us

Customer Support

Email us