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FAQ

When charging the charging case, the indicator is off

• Please ensure the case is correctly connected with power source.

No sound

• Check if the earbuds are operating.
• Check if the earbuds volume is at an appropriate level.
• Check if the earbuds are correctly connected with mobile phone.
• Check if the earbuds are operating within a normal working range.

The call quality of the earbuds is bad.

• Check if mobile phone is in an area with strong signal. • Please ensure the earbuds are within effective distance (10m) and no obstacle between the earbuds and mobile phone.

When playing music, cannot control pause/play/previous track/next track via the earbuds.

• Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.

Documents & Firmwares

User Manual

Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

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