It looks like you are visiting outside the United States of America. Please visit your local website.
Please ensure the charging case of these TWS earbuds is correctly connected to a power source.
Please check the following points:
- Check if the earbuds are operating
- Check if the earbuds volume are at an appropriate level
- Check if the earbuds are correctly connected with your mobile phone.
- Check if the earbuds are operating within a normal working range.
Please make sure:
- Whether your mobile phone is in an area with a strong signal.
- The earbuds are within an effective distance (10m)without any obstacles between the earbuds and mobile phone.
Please ensure the paired device support AVRCP (Audio Video Remote Control Profile) profile.